Aarogya Setu IVRS services for feature phones or landlines

Aarogya Setu IVRS services for feature phones or landlines

Agency News

New Delhi, May 6 : With nearly nine crore users having downloaded the Aarogya Setu Mobile app which enables people to assess themselves the risk of their catching the Coronavirus infection based on their interaction with others, the Government has made it mandatory for government and private sector employees. The Health ministry has urged all citizens to download the mobile application, which is designed to keep a user informed in case she/he cross paths with someone who has tested positive for Corona.

The app uses cutting edge Bluetooth technology, algorithms and artificial intelligence to calculate one's risk of catching the infection. For including citizens with feature phones and landline under the protection of Aarogya Setu, the "Aarogya Setu Interactive Voice Response System (IVRS)" a toll-free service has been implemented, where citizens are asked to give a missed call to the number 1921 and they will get a call back requesting for inputs regarding their health. It is available across the country.

The questions asked are aligned with Aarogya Setu App, and based on the responses given, citizens will also get an SMS indicating their health status and also will get further alerts for their health moving forward. The service is implemented in 11 regional languages similar to the mobile application. The input provided by the citizen will be made part of Aarogya Setu database and information is processed to send alerts to the citizen on the action to be taken to ensure their safety. On installation of Aarogya Setu, the user is asked to answer a number of questions. In case some of the answers suggest COVID-19 symptoms, the information will be sent to a Government server. The data will then help the Government take timely steps and initiate the isolation procedure, if necessary, and it also alerts if someone comes in close proximity with a person tested positive.

The app, developed by the Ministry of Electronics and IT, is available on both Google Play (for Android phones) and iOS app store (for iPhone). It is available in 10 Indian languages and English. The Government has denied any data or security breach has been identified in the Aarogya Setu app. (UNI)