A severe issue in the main server of Air India has affected the operations of the national carrier across the world for over five hours on Saturday morning. The shutdown created panic as hundreds of passengers stranded at various airports across the globe. Passengers complained about delayed flights and shared pictures and videos of crowded airports in Mumbai and Delhi.
According to Air India, the server was down since 3 am due to which the airline was unable to issue boarding passes to passengers at airports across the world. According to the national carrier, the server was down since 3 am due to which the airline was unable to issue boarding passes to passengers at airports across the world.
"The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face," Air India chairman Ashwani Lohani was quoted as saying by news agency PTI. Air India's software solution is managed by SITA, a global airlines IT services major, which provides its check-in, boarding and baggage tracking technology.