New Delhi, Apr 11: The Helpline set up for stranded Jammu and Kashmir (J&K) residents facilitates 800 students, 2500 people in 18 states across the country, an official release said here on Saturday.
With an aim to address the issues faced by the residents of Jammu and Kashmir living in different parts of the country, a 24X7 Helpline Center was established at Jammu and Kashmir Resident Commission Office here following the lockdown due to Coronavirus pandemic. The staff engaged with the helpline center has been working tirelessly for last 14 days to reduce the hardships of the J&K students, business persons, labourers as well as patients who are currently out of J&K.
Helpline is engaged with local administrations of more than 18 States in rendering all possible help in the form of cooked food, dry ration, medicines, vegetables as well temporary accommodation where ever required. The helpline center is working 24X7 by listening and noting down the queries, calls, grievances and suggestions concerning labourers, business persons, students, their parents as well as close relatives and even patients.
The center is being run by a team of Resident Commission Office here under the guidance of Principal Resident Commissioner Dheeraj Gupta and is being ably supported by a strong team of seven Liaison Officers (LOs). As per the process, the helpline team members receive queries or calls from the students, patients, business persons, workers, laborers and then pass these on to the Liaison Officer of the respective region. The LO in turn immediately gets in touch with the caller, listens to the problem and then gets that resolved as per its merit and wherever it is required, the help is arranged in coordination with the local administration of the respective region.
As far as the queries of students are concerned, during last 14 days, the LOs have handled more than 250 queries from 50 locations across India rendering help to 800 students. The LOs have very promptly established contacts with all the callers and have been able to provide them timely help while coordinating actively with the local administrations of the respective locations including Collectorate Offices, Food and Civil Supplies Departments, Police administrations and even in Banks in some cases. The top few locations with high number of queries have been Chandigarh, Mohali, Ropar, Bhopal, Kota, Jaipur, Pune, Bengaluru, Chennai, Hyderabad, Mumbai, Delhi, Dehradun. As far as the queries of labourers, workers, business persons and patients are concerned, during the last 14 days, the Helpline Team have handled more than 1000 queries from 30 locations rendering help to 2500 persons.
In case of labourers in Himachal Pradesh, the Liaison Officer - Chandigarh helped them to get accommodated in schools and Panchayat Ghars. Many of them are being served cooked food on daily basis from local NGOs and government facilities. In some of cases of patients stuck in Mumbai and Delhi, LOs helped them to accommodate in guest houses on temporary basis and many patients who live in J&K and dependent on life saving drugs were helped with transport of those drugs through air-cargo or other transport facilities, the officials said here, adding that the liaison officer at Mumbai has facilitated shipment of 20,000 masks from Mumbai to Srinagar for Sher-i-Kashmir Institute of Medical Sciences SKIMS. (UNI)