ICICI Lombard simplifies claim process for customers affected by Cyclone Amphan

ICICI Lombard simplifies claim process for customers affected by Cyclone Amphan

Agency News

Kolkata, Jun 03 : ICICI Lombard General Insurance, India’s largest private sector non-life insurance company has rolled out promising measures for the people affected by the super cyclonic storm - Amphan. The cyclone has been declared to be “the worst cyclone” that Kolkata has witnessed in the past 100 years by the Indian Meteorological Department (IMD).

The insurer has gone to great lengths to provide the customers with the best of services in these challenging times wherein COVID-19 is already a significant issue and the cyclone has only made matters worse. Any customer can reach ICICI Lombard through its various digital communication modes. The first level of intimation was sent to the customers through social media, email and SMS giving out a claim intimation link for registering claims.

Pre and post cyclone advisory was also sent to customers via email communication. On these measures, Sanjay Datta, Chief-Underwriting, Claims and Reinsurance, ICICI Lombard GIC, stated, “At ICICI Lombard, we believe in going the extra mile for our customers in their hour of need. Concerning the recent cyclone in Kolkata, we have instituted several technology enabled communication channels and simplified claim settlement procedures for a speedy response.

Further, we are encouraging our customers to take advantage of digital solutions across web, mobile and apps.” He further added, “Events such as these bring forth the need for one to avail insurance for self, family and their possessions as life is very uncertain and risks are unpredictable. The least one can do is mitigate the financial impact due to such incidents.” In order to offer fast and easy services, ICICI Lombard has instituted a unique comprehensive mechanism to align its internal operations to provide a quick and efficient response. (UNI)