Chandigarh, Sept 9: Frontizo Business Services, a Joint Venture between the Patni Group and Amazon Asia Pacific, on Monday announced the inauguration of their state-of-the-art new contact centre in Panchkula, Haryana, which would provide help in Hindi to Amazon customers.
Vinod Kumar, MD and Chief Executive Officer, said the centre will see hiring up to 1,000 people, particularly from the Hindi-speaking region, in different roles by the end of 2019-20.
The centre opens with 50 customer services agents, which will increase to 350 employees by Diwali and then be ramped up to about 1,000 employees, comprising 40 per cent women, by March 2020, he added.
"Our vision is to transform how India buys. We will look at every opportunity to address customer needs in a fast changing environment. It is also an unique opportunity to help in the important area of job creation and skill building. This centre will set great new standards in customer service," Mr Kumar said.
Frontizo will be servicing Amazon's customers in Hindi from the Panchkula site, thus enabling Amazon to service Hindi speaking customers, who constitute a sizeable number of their customer base in India.
The centre will also help in establishment of more ancillary businesses, including retail spaces, entertainment, food and beverage outlets and lifestyle requirements, thus, potential of creating yet more jobs in the area, the MD added. (UNI)