Uber riders get round-the-clock safety helpline

Uber riders get round-the-clock safety helpline

Agency News

New Delhi, Aug 27 : Ride sharing company Uber here on Tuesday announced the launch of a 24x7 safety helpline in India.

This is in addition to the in-app SOS button already available in the safety toolkit which allows riders to connect to law enforcement authorities in case of an emergency. "The new safety line will provide riders with the option to get in touch with Uber’s safety team should they have an urgent, non-emergency issue, during a trip such as reporting a co-passenger’s misbehavior, a dispute with a driver or a break-down, while on a trip," said Pavan Vaish, Head of Central Operations (Rides), Uber India and South Asia at the launch.

At the tap of a button, riders can immediately connect with Uber’s response team in English and Hindi where trained representatives of the Safety Incident Response Team will be available 24x7. When a rider calls this helpline, Uber aims to resolve all issues seamlessly and quickly.

The 24x7 safety helpline support is not a replacement for 100 but it is a helpful way for riders and drivers to get urgent support. (UNI)