New Delhi, May 3 : Telecom service provider Vodafone Idea Limited on Friday announced signing a multi-million-dollar five-year agreement with global technology partner IBM to deliver an enhanced customer experience to millions of connected consumers and businesses in India. "The collaboration will provide Vodafone Idea with a hybrid cloud based digital platform to enable more intimate engagement with its over 387 million subscribers (as of December 31, 2018), enhancing business efficiency, agility and scale plus simplification of its business processes," a statement said here.
“Delivering better customer experience through digital medium is one of the focus areas for Vodafone Idea, said VIL CEO Balesh Sharma in a statement about the renewed strategic relationship with IBM. “This five-year collaboration with IBM, opens new opportunities for us to partner together in domains like cloud, AI and IoT. We will also be able to leverage collateral from the cloud partnership already announced between Vodafone and IBM in Europe. Achieving synergies post-merger from the combination of Vodafone India Limited & Idea Cellular Limited is a strategic priority for us and we continue to be ahead of track.”
"All of Vodafone Idea’s customers, from consumers to enterprises, will have to embrace the challenge of digital disruption over the next years." In addition, this engagement will also contribute to Vodafone Idea’s merger synergy objectives by reducing its IT related costs. "IBM will continue to seamlessly deliver enhanced services for Vodafone Idea leveraging its prior capabilities with Vodafone India and Idea Cellular.
It will consolidate applications, and infrastructure including Data centers, Disaster Recovery Centers, and further accelerate existing Cloud usage. Solutions deployed by Vodafone India Limited and Idea Cellular Limited earlier will be merged and big data capabilities be enhanced," the statement said. IBM is also supporting Vodafone Idea with an option of extended flexible payment plan structure for the term of the contract through IBM Global Financing, its wholly owned subsidiary. (UNI)